Dear Valued Partner,
In response to the coronavirus and the Indiana governor's announcement, our facilities will be temporarily closed beginning Wednesday, March 25th through April 6th. While we understand that many of you see our role in the housing industry as “essential”, we at Lafayette have decided that simply is no longer the case. We feel it is necessary to be part of the solution, not the problem, so we can all get back to business as usual.
The health and safety of our employees and their families is top priority and we will continue to closely monitor this ever-evolving situation, adapt our plans as needed, and keep you up to date. We will have a limited support staff available through Live Chat on our website for orders and product questions. Please continue to check this message page or call our toll free number at 1- 800-342-5523 between 10:00am and 3:00pm Monday through Friday for up to date information.
Please stay safe, stay healthy and stay home. We will all get through this together.
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What is Lafayette doing to help minimize the spread of Covid-19?
At this time we have closed our facilities in compliance with local regulations, to help slow the spread and prevent further infections in our community. Prior to returning to full production we will be thoroughly disinfecting our facilities in accordance with CDC Guidelines.
Is your factory still open?
Not at this time. In response to the coronavirus and the Indiana governor's announcement, our facilities will be temporarily closed beginning Wednesday, March 25th through April 6th. While we understand that many of you see our role in the housing industry as "essential", we at Lafayette have decided that isn't the case. We feel it necessary to be a part of the solution, not the problem, so we can all get back to business as usual, as quickly as possible.
Will Customer Service be available?
A limited customer service team will be available at 1-800-342-5523 Monday through Friday 10:00 AM to 3:00 PM EDT.
Our Motorization Tech Support line at 765-479-5709 will be available during these hours as well.
Chat with one of our agents online from 10:00 AM to 6:00 PM
or e-mail us at email@example.com
Can I stop my orders from shipping?
We have ceased shipment of all orders as of the end of business day on Tuesday, March 24.
Can I cancel my order?
If production has begun on an order we are unable to cancel but we will hold it. Please contact customer service for information regarding a specific order.
Are your delivery trucks still running?
Not at this time. We have ordered all of our trucks to return to our facilities by midnight Tuesday, March 24.
Is it safe to receive packages?
While we are currently not shipping, the World Health Organization (WHO) and U.S. Centers for Disease Control and Prevention (CDC) have stated that the likelihood of novel Coronavirus contaminating cardboard or other shipping containers is low.