Dear Valued Partner,
Updated November 16, 2020
PRODUCTION DELAYS
In recent weeks the number of cases in our area have grown, as in most places across the U.S., exponentially. The good news is with more people staying at home this year, the focus has turned to home renovations. For many of us, we have seen a major increase in business as a result of this trend. While we at Lafayette are working very hard to monitor prodcution lead times and supply chain disruptions, we are not immune to the effect Covid-19 is having on all areas of business. Employees that are sometimes there, sometimes not -- caring for family, spouses, or working with their children-- you can see the slowdowns just compounding delays. Our supply chain is also affected and we continue to see a slowdown of incoming materials, of which we expect will worsen in coming weeks.
As the cases and number of tests increase, we continue to expect delays in production. Be assured that lead times and production capacity are being monitored by the minute, we simply cannnot control what we do not know. We are committed to the health and safety of our workforce, as well as their mental well-being, and will continue working to support them through this difficult time, while at the same time supporting all of you in your business.
We appreciate your understanding and patience as we all navigate the unknowns ahead of us.
Sincerely,
The Morgan Family
Lafayette Venetian Blind, Inc.
SALES
Our dedicated and knowledgeable sales teams are connected and here for you. They are available to answer questions, present collections, provide individualized training via Zoom or by phone, and assist you in current and future projects. They are also here to listen and talk about your current concerns and unique business situations. Keeping the lines of communication open is so important.
WEBSITE AND DEALER CENTER
Our website and Dealer Center at lafayetteinteriorfashions.com is our online Showroom/Resource Center and available to you
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CUSTOMER SERVICE
The Lafayette Customer Service team is available Monday through Friday, 7:30 am. – 8:00 pm, and just a phone call away at 1-800-342-5523 or via Live Chat. They are here, ready to take your orders and answer any questions you may have.
PRODUCTION, WAREHOUSE & SHIPPING
We have a strong, dedicated crew working to get your orders out the door. As we resume operations, we expect that there will be some longer lead times than normal. We will be reaching out to our dealers to discuss shipping and receiving. We have imposed strict protocols for sanitation & health to ensure that our staff and customer’s health and wellness remain a priority.
INSTALLATION DEPARTMENT
Our installation experts will be available at installers@lafvb.com or via Live Chat on the Installation pages of our website to answer any questions or guide you or your customers through an installation challenge.
CREDIT DEPARTMENT
Should you need to discuss your current credit situation or make a payment, please contact our Credit Department at lvb_credit@lafvb.com or by phone 1-800-342-5523.
SOCIAL MEDIA
We are increasing our posting frequency to help you stay inspired & focused. We will also share some of the ways that we are staying "sane" through this quarantine with fun projects and other distractions! Follow us on Instagram, Facebook & LinkedIn.
We are so proud of our team and our customers for their dedication, commitment, and resiliency. Stay strong. Stay healthy. Stay safe. We will get through this together.
Sincerely,
The Lafayette Family
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What is Lafayette doing to help minimize the spread of Covid-19?
Lafayette Interior Fashions has implemented new sanitizing procedures to comply with Indiana's guidelines. We are also practicing Social Distancing and have rearranged our work stations in order to do so. Employees are also being provided masks to wear to reduce exposure. Lafayette is beginning production on N-95 compliant masks for the state of Indiana in order to fight against the spread of COVID-19.
Is your factory still open?
As of Monday, April 13th our production facility resumed operations with changes made to shifts and sanitizing procedures in place to comply with Indiana's guidelines.
Will Customer Service be available?
The Lafayette Customer Service team is available Monday through Friday, 7:30 am. – 8:00 pm, and just a phone call away at 1-800-342-5523 or via Live Chat.
Can I stop my orders from shipping?
Yes, if you contact your Sales Person or one of our Customer Service agents we can put your order on hold until you are ready to recieve it.
Can I cancel my order?
If production has begun on an order we are unable to cancel but we will hold it. Please contact Customer Service for information regarding a specific order.
Are your delivery trucks still running?
Our delivery runs are shipping as scheduled.
Is it safe to receive packages?
While we are currently not shipping, the World Health Organization (WHO) and U.S. Centers for Disease Control and Prevention (CDC) have stated that the likelihood of novel Coronavirus contaminating cardboard or other shipping containers is low.
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